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TERMS AND CONDITIONS APPLICABLE TO MAINTENANCE, REPAIR SERVICE AND REPAIR PARTS/SPARE PARTS FOR GOVERNMENT-OWNED GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT (AFTER EXPIRATION OF GUARANTEE/WARRANTY PROVISIONS AND/OR WHEN REQUIRED SERVICE IS NOT COVERED BY GUARANTEE/WARRANTY PROVISIONS) AND FOR LEASED EQUIPMENT (SPECIAL ITEM NUMBER 132-12)
a. The maintenance and repair service rates listed herein are applicable to any Government location within a 0 mile radius of the Contractor's service points. If any additional charge is to apply because of the greater distance from the Contractor's service locations, the mileage rate or other distance factor shall be stated in paragraphs 7.d and 8.d of this Special Item Number 132-12.
b. When repair services cannot be performed at the Government installation site, the repair services will be performed at the Contractor's plant (s) listed below:
Omnitron Systems Technology, Inc.
140 Technology #500
Irvine, CA.92618
Agencies may use written orders, EDI orders, credit card orders, blanket purchase agreements (BPAs), or small order procedures for ordering repair service and/or repair parts/spare parts under this contract. Orders for repair service shall not extend beyond the end of the contract period.
While the Contractor is in possession of equipment at his establishment for repairs, the Contractor shall be responsible for any damage or loss, until the equipment is returned to the customer.
Repair service and repair parts/spare parts shall apply exclusively to the equipment types/models within the scope of this Information Technology Schedule.
Government personnel shall not perform maintenance or attempt repairs to equipment while such equipment is under the purview of a maintenance order/warranty, unless agreed to by the Contractor.
For equipment not covered by a maintenance contract or warranty, the Contractor's repair service personnel shall complete repairs as soon as possible after notification by the Government that service is required.
a. CHARGES. Charges for repair service will include the labor charge, computed at the rates set forth below, for the time during which repairmen are actually engaged in work, and, when applicable, the charge for travel or transportation.
b. TRAVEL OR TRANSPORTATION
(1) AT THE CONTRACTOR'S SHOP
When equipment is returned to the Contractor's shop for adjustments or repairs which are not covered by the guarantee/warranty provision, the cost of transportation, packing, etc., from the Government location to the Contractor's plant, and return to the Government location, shall be borne by the Government.
The Government should not return defective equipment to the Contractor for adjustments and repairs or replacement without his prior consultation and instruction.
c. LABOR RATES
(1) REGULAR HOURS
The Regular Hours repair service rates listed herein shall entitle the Government to repair service during the period 8:00 a.m. to 5:00 p.m., Monday through Friday, exclusive of holidays observed at the Government location. There shall be no additional charge for repair service which was requested during Regular Hours, but performed outside the Regular Hours defined above, at the convenience of the Contractor.
(2) AFTER HOURS
When the Government requires that repair service be performed outside the Regular Hours defined above, except Sundays and Holidays observed at the Government location, the After Hours repair service rates listed herein shall apply. The Regular Hours rates defined above shall apply when repair service is requested during Regular Hours, but performed After Hours at the convenience of the Contractor.
(3) SUNDAYS AND HOLIDAYS
When the Government requires that repair service be performed on Sundays and Holidays observed at the Government location, the Sundays and Holidays repair service rates listed herein shall apply. When repair service is requested to be performed during Regular Hours and/or After Hours, but is performed at the convenience of the Contractor on Sundays or Holidays observed at the Government location, the Regular Hours and/or After Hours repair service rates, as applicable, shall apply.
All parts, furnished as spares or as repair parts in connection with the repair of equipment, unless otherwise indicated in this pricelist, shall be new, standard parts manufactured by the equipment manufacturer. All parts shall be furnished at prices indicated in the Contractor's commercial pricelist dated 1/4/00, at a discount of 0% from such listed prices.
a. REPAIR SERVICE
All repair work will be guaranteed/warranted to the original purchaser against defects in material and workmanship for a period that is covered by the repaired equipment's original warranty. For Warranty service, the product must be sent to Omnitron Systems Technology, Inc. designated facility, at Buyers expense.
b. REPAIR PARTS/SPARE PARTS
All parts, furnished either as spares or repairs parts will be guaranteed/warranted to the original purchaser against defects in material and workmanship for a period that is covered by the repaired equipment's original warranty.
Location
Contractor's Shop
Minimum
Charge*
$ 85.00
Regular Hours
Per Hour**
$ 85.00
After Hours
Per Hour**
$ 85.00
Sundays and Holidays
Per Hour
$ 85.00
* MINIMUM CHARGES INCLUDE 1 FULL HOURS ON THE JOB.
** FRACTIONAL HOURS, AT THE END OF THE JOB, WILL BE PRORATED TO THE NEAREST QUARTER HOUR.
Repair Service and Repair Parts/Spare Parts
Invoices for repair service and parts shall be submitted by the Contractor as soon as possible after completion of work. Payment under blanket purchase agreements will be made quarterly or monthly, except where cash payment procedures are used. Invoices shall be submitted separately to each Government office ordering services under the contract. The cost of repair parts shall be shown as a separate item on the invoice, and shall be priced in accordance with paragraph #10, above. PROMPT PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.
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